Member Support Benefit Payment

Every member with an active health insurance policy with laya healthcare on 1 June 2022 (excluding dental, health protect and money smart plans). The payment will be made to the main member on the policy.

Read the full Terms and Conditions

You don't need to do anything. The payment will be made automatically. Full details are below.

If we have your bank details on file:

You don't need to do anything. If we already have bank details on file for you, we will make the payment into your bank account in the first week of July 2022. This will be returned in the same way we’d pay an everyday medical expense claim.

We will pay into the bank account details that we have on file as of 24th June.

If we don't have your bank details on file:

You don't need to do anything. As we don’t have bank details on file for you, we will make the payment to you by cheque in early August 2022.

If we have your bank details on file:

In the first week of July 2022, laya healthcare will make a payment directly to the main member on the policy. You must have had a current active policy on the 1st of June 2022 to qualify.

We will pay into the bank account details that we have on file as of 24th June.

If we don't have your bank details on file:

In early August 2022, laya healthcare will make a payment, by cheque, directly to the main member on the policy. You must have had a current active policy on the 1st of June 2022 to qualify.

It will take less than a minute to check what payment details we have on file for you in your secure Member Area.

If you have bank details on file to get your claims reimbursed, we’ll pay you there. If not, and you currently pay your health insurance by Direct Debit, then we’ll pay into that instead.

For any members who have not provided Electronic Fund Transfer (EFT) bank details, they will be issued a cheque in August 2022.

Sorry, the payment will be made according to details we already have on file as of the 24th June 2022.

So if we don’t have Electronic Fund Transfer (EFT) bank details on file for your policy, or if the bank account you've given us is now closed, we will automatically issue you a payment by cheque.

We always advise our members to keep their bank details up to date for ease and convenience. It will take less than a minute to update your payment details in your secure Member Area.

We've put together a handy how-to guide for updating your bank details.

Yes, all our members will get this additional benefit payment irrespective of who pays for the cover, or how much they pay. We think this is only fair.

Yes, we will make a Member Support Benefit payment for all members.

The payment will be made to the bank account we have on file for your policy. If there are bank details on file to get claims reimbursed, we’ll send the payment there. If not, and the policy is currently paid for by Direct Debit, then we’ll pay into that bank account instead.

If we don’t have a bank account on file for your policy, we will issue the main policy holder with a cheque.

If you have money owing on your health insurance policy of €20 or more, the Member Support Benefit Payment will be withheld until it is paid. Once the money owed is up to date, then your Member Support Benefit Payment will be paid from September 2022.

You can find out more and access digital consultations here, available to our members at no extra cost until the end of 2023. 

While fair usage applies, members can access;

• Unlimited access for members aged 17+ to video consultations with a GP
• Unlimited access to digital consultations with a Physio for members aged 16+
• Unlimited 1:1 video consultations with Health & Wellbeing experts covering parenting, financial and wellbeing advice – for members aged 16+
• Unlimited access to personal consultation with an expert nutritionist – for members aged 16+
• Unlimited access to Healthcoach video consultations, for members aged 18+
• Unlimited access to Laya Healthcare Concierge service, for members aged 18+
• Unlimited access to private online Covid-19 referral by a GP for members aged 17+
• Access to Ireland’s largest digital gym and Wellbeing Series - all laya healthcare members aged 16+ can access a Digital Gym with a weekly schedule of 20 live and on-demand fitness classes and a suite of training plans including Pilates, meditation, yoga, family fitness session and so much more

Our commitment to look after our members always remains our top priority at laya healthcare and it’s at times of greatest need when we want to do even more to help.

We know this is a difficult time for many. There’s great uncertainty in the world today, and the impact of soaring inflation is pushing up household costs for all our members.

Healthcare isn’t immune to this, and while we see medical inflation continue to drive the cost of healthcare up, laya healthcare is in a strong performing position as a company to help by way of an additional benefit support payment and unlimited digital healthcare services like GP and physio consultations until the end of 2023.