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Effortless claims management
Submit and manage your claims online quickly and securely, 24/7. We’ve streamlined the claims process through our Member Area to save you time and hassle.
- Submit Claims Online: Easily file your claims in just a few clicks.
- Track Claim Status: Check how your claim is doing anytime.
- View Claims History: Look up and download your past claims whenever you need.
- Download Documents: Grab any claim forms or policy docs you need.
- Snap a photo or attach a receipt file from your practitioner.
- Make sure everything looks good before you send it.
- Hit submit and you're done!
Using either the Member area or App you can:
Submitting a claim is simple:
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Renew online
We’ve made renewing your policy seamless and stress-free. Your policy may automatically renew. If payment is required before renewal, we’ll let you know. Want to review or update your details before renewal?
- Access all your renewal details in one place.
- Review Your Cover: Check your current policy details, including any price or benefit changes.
- Increase or Decrease Your Cover: Compare specific plans and adjust to suit your needs.
Once you login to your Member area you can:
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Wondering If you’re covered?
Check your cover instantly for everything from GP visits to scans, hospital stays, and procedures. Our Cover Checker tool makes it quick and easy to understand what’s included in your plan.
Got a Question?
Explore answers to our Top 10 member questions and more
- Don't have the Laya App? Download it today
- Am I covered for treatment or a procedure in hospital?
- How do I update my bank details?
- How much am I covered for everyday medical expenses?
- How do I renew my policy?
- How do I make a claim for everyday expenses?
- How do I update my contact information?
- What should I do if I lose access to my Member Area?
- How can I cancel my policy?
- Where can I find my policy