Laya Healthcare Concierge

• The first of its kind in Ireland, Laya Healthcare Concierge is a personal service for our members - delivered by a team of experienced nurses to guide you every step of the way when navigating Ireland’s complex healthcare system
• Offering information tailored to your diagnosis and treatment, Laya Healthcare Concierge will provide you and your loved ones with support and reassurance when you need it most

• Help to understand your own, or a family member's diagnosis

• Offer guidance on how to access public and private healthcare services in Ireland

• Pre & post natal advice from a midwife

• Simplify and explain complex medical terminology and jargon

• Offer faster access to certain procedures and scans in select hospitals

• Explain what you can expect when admitted to hospital and when discharged

• Offer guidance on surgical procedures in Ireland, and abroad

• Information on the suite of benefits available to laya healthcare members

• Offer guidance and support on your fertility journey
• Clinical advice and reassurance from a paediatric nurse.

We’ve made it simple. Any health-related query you have, pick up the phone and call our Healthcare Concierge team directly for answers and advice.

 There are 4 key steps: 

1. Call or email us: pick up the phone and call the Laya Healthcare Concierge team, or email them directly 
2. Response on the spot: You will receive a response on the spot from an experienced Healthcare Concierge Nurse
3. Call or email back: if the query is more complex e.g. are you struggling to find a Consultant who specialises in an area you need, our personal Concierge will follow up with details
4. Follow up info: our team will follow up with advice summaries and supporting documentation, as required.

• Our Laya Healthcare Concierge team are made up of experienced Nurses, who between them have decades of clinical experience under their belts, and are supported by our medical advice panel

• Why Nurses? Nurses are the backbone of the Irish health system. They’re the ones offering friendly advice, empathy, reassurance and practical clinical guidance on what to do and where to go when it comes to a personal diagnosis or treatment. They are familiar with navigating the healthcare system and supporting patients, and so are the ideal people to form our Laya Healthcare Concierge team

• Our dedicated Laya Healthcare Concierge team boast clinical qualifications as well as years of experience working in Ireland’s healthcare system, and they are now at the end of a telephone line or are available on email to provide reassurance and help to you.

Questions we’re often asked, that your Laya Healthcare Concierge team will now be in a position to answer, include;

• “What’s the difference between an MRI, CT and a PET scan?”
• “When should I be able to return to work?”
• “What is this procedure and what does it involve?”
• “How long will my recovery be?”
• “I’ve had a life-changing diagnosis … what do I do next?
• “Do I need to register for a GP in my area?”
• “When should I expect to get my results?”
• “My partner is pregnant, should we go public or private?”

• Your dedicated Laya Healthcare Concierge team are available from 9am to 5pm, Monday to Friday
• Just call 021 202 2893 or email concierge@layahealthcare.ie

• Laya Healthcare Concierge is available at no extra cost on all schemes for members aged 18+ until the end of December 2023.

• Already a member? You can check your cover easily in your Member Area, or by calling our award-winning Customer Care team

• Not a member? You can get a quote online, or call our helpful team for a quote to suit your needs