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Looking after you always
Expertise on call
Your Healthcare Concierge is part of a team of nurses – including midwives and paediatric nurses – supported by a medical advice panel.
They have decades of clinical experience navigating Ireland’s healthcare system and supporting patients every step of the way.
Your Healthcare Concierge can offer you:
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Answers for every stage of your journey
Your Healthcare Concierge can help you with all your healthcare-related questions, such as:
- What does my diagnosis mean?
- Where can I find the right consultant?
- How long will my recovery be?
- What’s going to happen when I leave hospital?
Make informed decisions and take the next steps in your healthcare journey with confidence.
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Healthcare Concierge
How does it work
It's simple. When you have any healthcare-related queries, contact your Laya Healthcare Concierge team directly for answers and advice.
1. Call or email us any time 9am - 5pm, Monday through Friday on 021 202 2893 or email concierge@layahealthcare.ie
2. Get a response on the spot from an experienced Healthcare Concierge.
3. Get further details in response to any complex questions when your Healthcare Concierge emails or calls you back.
4. Get a follow-up advice summary, and any supporting documents you need.
Healthcare Concierge is here to help you with any healthcare related questions you might have on your mind.
Call us nowDiscover Our Comprehensive Health Benefit Guides
Our Healthcare Concierge team recommends these guides daily to members, knowing just how valuable they can be. Designed to support you through every stage of life, these guides cover a wide range of topics, from women's health and fertility to cancer care, mental wellbeing, and maternity care. Each guide provides detailed information about the benefits available to you, along with tailored advice, services, and support to help you make the most of your health insurance. Find out how these guides can help you take care of your health.
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Frequently asked questions
- Laya Healthcare Concierge – the first of its kind in Ireland – is a personal service for laya healthcare members.
- A team of experienced nurses can guide you every step of the way through Ireland’s complex healthcare system.
- Your Healthcare Concierge gives you and your loved ones support and reassurance when you need it most, with information tailored to your diagnosis and treatment.
Your Laya Healthcare Concierge can offer you:
- help understanding your own, or a family member's diagnosis
- guidance on accessing public and private healthcare services in Ireland
- pre- post-natal advice from a midwife
- clarity when you’re dealing with complex medical terminology and jargon
- faster access to certain procedures and scans in select hospitals
- an understanding of what you can expect when admitted to hospital and when discharged
- guidance on surgical procedures in Ireland, and abroad
- information on the suite of benefits available to laya healthcare members
- guidance and support on your fertility journey
- clinical advice and reassurance from a paediatric nurse.
It’s simple: When you have any healthcare-related query, contact your Laya Healthcare Concierge team directly for answers and advice.
- Call or email us any time 9am-5pm, Monday through Friday, on 021 202 2893 or concierge@layahealthcare.ie.
- Get a response on the spot from an experienced Healthcare Concierge.
- Get further details in response to any complex questions when your Healthcare Concierge emails or calls you back.
- Get a follow-up advice summary, and any supporting documentation you need.
- Our Laya Healthcare Concierge team is made up of experienced nurses, with decades of clinical experience among them. They’re supported by our medical advice panel.
- Why nurses? Nurses are the backbone of the Irish health system. They’re best placed to offer advice, empathy, reassurance – as well as practical clinical guidance on what to do and where to go when it comes to your diagnosis or treatment.
You can ask any healthcare-related question that’s on your mind. Among the common questions Healthcare Concierges answer are:
- “What’s the difference between an MRI, CT and a PET scan?”
- “When should I be able to return to work?”
- “What is this procedure and what does it involve?”
- “How long will my recovery be?”
- “I’ve had a life-changing diagnosis… what do I do next?
- “Do I need to register for a GP in my area?”
- “When should I expect to get my results?”
- “My partner is pregnant. Should we go public or private?”
- Call 021 202 2893 or email concierge@layahealthcare.ie.
- Your dedicated Laya Healthcare Concierge team is available 9am to 5pm, Monday - Friday